Below are some of the common queries that we receive, if you can't find the answer to your questions below please contact us, we're here to help!
Can I have a free preview?
I don't have any digital files!
How long does it take?
Why is online mastering so cheap compared to studio time?
What if I don't the results?
Can you handle Digital Audio Tapes, DAT?
Can you handle MiniDisc?
Can you handle Analogue Tape?
In what format should I send my songs?
What do I need to do to upload my demo?
How can I pay?
Of course! Upload your songs in digital format and we will provide a sample of what they will sound like after mastering. This is a free, no obligation offer. We are confident that after hearing what mastering can do for your demos you will want to take it further!
Not a problem! see here how to send us your masters via post
We will have your master completed within 5 working days of receiving the original file, dependent on the service you request and our current workload. We offer an express service that can have your finished master to you in 48 hours in digital format over the internet
If you choose to post us your original file please add shipping times to the overall turnaround.
Don't worry, with a highly trained engineer at the helm you don't need to panic - your demos are in safe hands. The costs are kept low by not offering all the fancy, unneeded extras that you get in high end mastering studios, nor do you have to sit through hours of listening to the same 10 second section of track while the dynamics are being tweaked!
We are so confident that you will be more than happy with the final master that we don't ask for a penny from you until you have heard the results. Take a look at our 'try before you buy' offer.
Obviously we aim to please from the outset. Communication is the key here, the more we know what you want it to sound like the better. This can be done by e-mail, post or on the telephone.
Yes we can. Make a copy and send it to us on the address provided.
Yes we can. Make a copy and send it to us to the address provided.
No we do not have the facility at the moment. But watch this space.
Take a look at our format guide to find out more.
TIP: 2 track stereo mixdown in a resolution of 24bit / 44.1khz is the minimum recommended.
All you need is a broadband connection and your files in a digital audio format (i.e. WAV, AIFF).
Confused? Please take 2 minutes to read our format guide all will be revealed.
You can pay using all major credit/debit cards through a secure, encrypted connection. If for any reason you cannot pay by card don't worry there are many more ways to pay, find out more here